Legal
Messaging & Opt-In Policy
This policy describes how BackPocket handles SMS, MMS, WhatsApp, Instagram DM, and other messaging programs, including consent, opt-out instructions, and compliance disclosures.
Last updated: November 29, 2025
1. Program overview
BackPocket sends transactional and service-related messages to help you capture information, verify your account, receive reminders, and get product updates. Message frequency varies based on usage (0–12 messages/week on average). Message and data rates may apply.
2. Opt-in methods
- Submitting a phone number during sign-up or within the web vault.
- Texting one of our published short/long codes or WhatsApp numbers.
- Scanning a QR code or tapping an in-app button that clearly states you agree to receive messages.
We capture timestamp, channel, IP, and consent language for every opt-in event to satisfy carrier and regulatory requirements.
3. Opt-out & keyword handling
The following keywords are supported across all messaging channels:
Keyword
START / JOIN / YES
Opt in to BackPocket messaging programs.
Keyword
STOP / CANCEL / QUIT / END / UNSUBSCRIBE
Opt out of all messaging channels immediately.
Keyword
HELP / INFO
Receive support contact details and self-serve resources.
Opt-out requests are processed instantly. You may also email privacy@backpocket.cloud or use in-app settings to manage preferences. After opting out, you will only receive critical transactional messages required to service your account.
4. Carrier & regulatory compliance
- BackPocket partners with Tier-1 carriers and Twilio to deliver compliant traffic.
- We adhere to TCPA, CTIA, CASL, GDPR, and other global messaging guidelines.
- Opt-in data, consent receipts, and message logs are never sold or shared for marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
5. Support
Need help? Reply HELP in any thread, email support@backpocket.cloud, or call +1 (415) 417-1906. We typically respond within one business day.